Our paid service is answered by our own garden staff. Since the app launched in 2013, we have answered over 130,000 questions directly. In order to scale our operations, we switched to a more automated service with a paid component in May of 2015.
Is it true that you are sending questions to volunteers? No. Paid questions have never been sent to volunteers. As a courtesy to our customers, past versions of the app did contain a directory listing of regional Master Gardener contacts. Unfortunately, by listing these contacts, we quickly overwhelmed the volunteer network, and have been asked to remove these references from our app.
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